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Help with Booking a Car Rental FAQ.

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You can always contact us if you have any questions or comments and need help with booking a car rental. Also, take a moment to see answers to the frequently asked questions.

Renting and Collecting Cars

  How old do I have to be to rent a car?
  What is included in my car rental price?
  What do I need to take to collect the rental car?
  Can I book additional options such as GPS or child seat?
  What happens if my flight is delayed or cancelled?
  What should I do when I get to my rental car?
  Can I book a car for someone else?

Insurances

  What is Collision Damage Waiver?
  What is Theft Protection?
  What is an excess?

Payment

  Can I rent a car without a credit card?
  What payment methods do you accept?
  Are there any additional charges to be paid at the rental counter?

Completed Rentals

  I’ve completed my rental and have a query. What should I do?
  I returned my vehicle early - can I have a refund?
  Why have I been charged by the car hire company?

Renting and Collecting Cars

How old do I have to be to rent a car?

For most car rental companies, the age requirement is between 21 and 70 years old. If you are under 25 or over 70, you might have to pay an additional fee.

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What is included in my car rental price?

In most cases, EconomyBooking.com offers inclusive rates. When you book your rental car on our site, you can always check what is included before a booking process is completed. As a rule, every car booking includes insurance (Collision Damage Waiver, Theft Protection, 3rd Party Liability), local taxes, road fees and airport surcharges.

Please note that there are rare occasions where there will be fees payable at the rental counter. These mandatory fees will be clearly shown during the booking process and in your car rental documentation. These fees depend on pick-up locations and car suppliers. For example, winterization fee (the cost of additional equipment over the winter period) can be paid in some locations. It will be clearly put on our website if such a fee should be paid.

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What do I need to take to collect the rental car?

At pick-up, the main driver must have a payment card in their name with enough available funds to cover the excess / deposit amount and to pay for local fees, extra equipment and anything additionally purchased at the car hire counter. The main driver and any additional drivers will need to provide a full driving licence in their name, along with their Voucher, which is issued after your car rental booking is confirmed.

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Can I book additional options such as GPS or child seat?

If you need any additional options (such as child seats, GPS, additional drivers, snow chains, snow tyres and ski racks) you can add them easily when you book your rental car. When you find a car you’d like to book, click on the Add Options button, check extras you need and click to continue. Please note that additional options are paid at the rental counter when you pick-up your rental car.

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What happens if my flight is delayed or cancelled?

In case your flight is delayed or cancelled, please advise our team as soon as possible. If you have already provided us with your flight details, then the supplier will be able to track this for up to 1 hour. EconomyBooking.com accepts no responsibility for, and shall not be liable in respect of, any loss, damage, alterations or changes due to flight delays.

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What should I do when I get to my rental car?

Take a few minutes before leaving the rental location to familiarise yourself with where everything is on your rental car. Check the headlights, hazards, windscreen wipers, door locks, spare tyre, etc. Take a walk around your rental car with an agent before you leave the rental location. Be sure to make a note of any scratches, dents, etc. and report them so there is no confusion regarding the car’s condition upon return. It may be advisable to take photographs of the rental car before pick-up and after drop-off.

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Can I book a rental car for someone else?

Sure, you can. You will have to fill in their details while you’re making the reservation.

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Insurances

What is Collision Damage Waiver?

Collision Damage Waiver is usually included in the price of your rental. The CDW provides cover for damage that occurs to the vehicle itself. This means that the car you're driving is covered - however, there is almost always an excess and in most destinations there are exclusions to your cover. Items such as windscreens, tyres, undercarriage, replacement locks, replacement keys and towing charges are often not covered by the Collision Damage Waiver. Please check your confirmation voucher under the "What's Included" section.

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What is Theft Protection?

Theft Protection, which is usually included in the price of your rental, reduces the renter's liability in the event of theft, attempted theft, or damages caused due to theft of the vehicle to an excess amount, where applicable.

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What is an excess?

Excess is the amount that you will be liable for in case of accidental damage. This is standard practice with all car rental providers. A security deposit is normally equal to the excess amount that will be blocked on the principal driver's credit or debit (if accepted) card. This will be held for the duration of the rental and can take up to 7 working days to be released after the rental is completed.

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Payment

Can I rent a car without a credit card?

When collecting a rental car, you will be required to leave a deposit; please refer to the "Deposit Requirements" section in the terms and conditions. This deposit ensures that the customer can cover any damage to the vehicle and / or additional equipment. This is standard practice with all car suppliers, and usually takes the form of an amount blocked on the principal driver's credit card. The terms and conditions will indicate if a debit card is accepted.

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What payment methods do you accept?

We accept most forms of internet payments, including but not limited to: credit card; debit card; virtual; prepaid; post-paid; Switch/Maestro; MasterCard; American Express and Bancomat.

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Are there any additional charges to be paid at the rental counter?

Whilst we do provide inclusive rates, there are occasions where there will be fees payable at the car hire counter. Any Mandatory Local Charges (non extras) will be clearly shown during the booking process and in your rental documentation. All local charges are paid direct to the car hire company on signing the rental agreement. These could include charges such as: Facility charge – An Airport fee to contribute towards building facilities; Winterisation Fee – To cover the cost of additional equipment over the winter period; any other items that you choose at the rental counter.

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Completed Rentals

I’ve completed my rental and have a question. What should I do?

If you have a question about a completed rental, please fill in the online form.

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I returned my vehicle early - can I have a refund?

Prices are based on the pick-up and drop-off times and dates that you agree before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused time.

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Why have I been charged by the car hire company?

There can be a number of reasons for local charges, including but not limited to: refuelling charges, additional extras, parking tickets and fines, damage to the vehicle. Your documentation from the car rental company should list the charges. Should you be unable to understand the documentation, please contact our customer service department who will be happy to assist you, by liaising with the supplier on your behalf.

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